FAQs
General
Q: Do you have a physical store? A: No, we operate exclusively online, offering a wide range of women's fashion products right at your fingertips.
Q: How can I contact customer service? A: You can reach our customer service team via email at zgbey1241@gmail.com.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
Q: Can I modify or cancel my order? A: Orders can be modified or canceled within 2 hours of placing them. Please contact our customer service team as soon as possible for assistance.
Shipping
Q: What are your shipping options? A: We offer standard, expedited, and express shipping options. Shipping costs and delivery times vary depending on your location and the shipping method chosen at checkout.
Q: Do you offer international shipping? A: Yes, we ship to select international destinations. Shipping fees and delivery times will vary based on the destination.
Q: How long does it take to receive my order? A: Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping takes 1-2 business days.
Returns and Exchanges
Q: What is your return policy? A: We offer hassle-free returns within 30 days of purchase. Returns are postage-paid, so you can return items at no additional cost.
Q: How do I return an item? A: To return an item, please visit our returns page and follow the instructions to generate a prepaid return label. Pack your items securely and drop them off at the nearest shipping location.
Q: Can I exchange an item? A: Yes, exchanges are accepted within 30 days of purchase. Please follow the same process as returns and indicate the item you wish to exchange for.
Products
Q: How do I know what size to order? A: We have a detailed size guide available on each product page. Please refer to this guide to find your perfect fit.
Q: Are your jewelry products hypoallergenic? A: Yes, our jewelry is made from high-quality materials that are hypoallergenic and safe for sensitive skin.
Q: Do you restock sold-out items? A: Some popular items may be restocked. You can sign up for restock notifications on the product page to be alerted when the item becomes available again.
Discounts and Promotions.
Q: Can I use multiple discount codes on one order? A: No, only one discount code can be applied per order.
Q: How do I stay updated on sales and promotions? A: Sign up for our newsletter and follow us on social media to stay updated on the latest sales, promotions, and new arrivals.
If you have any other questions, please feel free to reach out to us. We're here to help!